Trust & Safety
How do I know you'll actually find a better price?
Our refund guarantee is the proof. If we don't find a better price, you get 100% of your money back. We use professional booking tools unavailable on consumer platforms — that's the entire value we provide.
Is my payment secure?
Yes. All payments are processed through secure third-party payment gateways. We do not store any card or payment information on our systems — and you're never required to share card details with us for any service.
What happens if you can't find a better price?
You receive a 100% full refund, processed within 24–48 hours via your original payment method. No questions asked, no hassle.
Are you a travel agency?
No. Travel Fix Buddy is an independent travel consultation service — not a travel agency. We do not book travel on your behalf or earn commissions from airlines, hotels, or car rental companies. We charge a flat, transparent consultation fee only.
Do you promote or recommend specific airlines or hotels?
No. We have no affiliation with any airline, hotel, or travel provider. Everything we recommend is based solely on our professional expertise and what is genuinely best for your specific situation. Our opinions are independent and unsponsored.
Pricing & Refunds
Why pay $29 when I can search myself?
Consumer platforms show you what maximises their revenue. We use professional B2B tools and 10+ years of expertise to find prices that aren't visible on consumer booking platforms. The gap is real — and our refund guarantee ensures there's no risk to you.
Are there any hidden charges?
Never. The price you see is the price you pay for our service. Any third-party charges from airlines, hotels, or rental providers are entirely separate — and we always tell you about them before taking any action.
How does the refund process work?
If we cannot find a better price than what you've provided as proof, we initiate a full refund immediately. It processes within 24–48 hours back to your original payment method.
What is the +$9 per person charge?
Post-booking services (Check-in Help, Seat Selection, Change & Cancellation) are priced per booking reference for up to 2 passengers. If your booking has more than 2 passengers, each additional person is charged $9 extra.
Process & Delivery
What details do I need to share?
A screenshot of your current price from any booking platform. This proof is required for our price guarantee to apply. For new bookings, just tell us your route, dates, and preferences.
How quickly do I get results?
Within 24 hours on working days. Most queries are resolved faster. For urgent requests, mention it when you contact us and we will prioritise.
Is this service for travel agents or professionals?
No. Travel Fix Buddy is exclusively for individual travelers and families — not travel agents, tour operators, or travel industry professionals.
What happens if I miss my scheduled 1:1 call?
We will contact you 3 times over 3 days via email to reschedule. You need to reply and confirm a new time within those 3 days. If we don't hear back, the booking is considered forfeited.
Do you handle Spirit, Frontier, or other budget airlines?
Yes. We are well-versed in low-cost carrier pricing and fee structures — which is often where the biggest surprises happen. Our expertise helps you understand the real total cost and whether a budget carrier is actually the cheapest option.
Still have a question? Just ask.
Real answers from a real expert — usually within a few hours.
Contact Us ✈